Minister of State for Electronics and IT, Rajeev Chandrasekhar in a written response to Lok Sabha said The Indian Railway Tourism and Catering Corporation (IRCTC) took action against the RailYatri app following a notice from the Indian Computer Emergency Response Team (CERT-In) in December last year. He said: “According to the information provided by IRCTC, the ticket booking feature in the RailYatri app was halted after the data leak was reported by CERT-In in December last year and the fine was imposed by its escrow company. The app It was restored after taking the necessary security measures.”
Chandrasekhar said that in the past three years there have been 10, 5 and 7 cases of data leaks involving government organizations respectively. “According to the information tracked by CERT-In, there have been a total of 47 cases of data breaches and 142 cases of data breaches in the last five calendar years,” he added. Last year, CERT-In issued a directive to report such cases to CERT-In within six hours of detection as per the law.
IRCTC may soon start voice-based e-ticketing feature. With this, tickets can be reserved by talking. It is testing its Artificial Intelligence (AI) platform ‘Ask DISHA’. With this, customers will be able to book tickets by giving voice commands. simultaneously IRCTC It also plans to increase the capacity of issuing tickets online per day. Ask DISHA has been developed in partnership with CoRover, a Bangalore-based startup. Through this platform, customers can book tickets and get other assistance with an OTP verification login. In this, users do not need the IRCTC login and password. Through the Ask Disha 2.0 chatbot, passengers will be able to book tickets using text or voice commands. On this, the status of ticket cancellation and return of canceled tickets will also be known.
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